“Great location.”
Across the road from Curracloe Hotel, 5min walk to village and 5-10min drive to beach. Spacious back garden which is great if you have a dog. Safe to let her roam around on her own. However we came across some issues with ceanliness. On arrival, dirty cups were found in the press and press with food wasnt wiped out, food left there from previous guests. Table cloth not wiped down, crumbs all over it. Unsanitary products left behind in bathroom and enuite from previous guests - razors, face cloths, loofah. The table and chairs outside were absolutely filthy. We spent about 1hr cleaning them before we could sit outside. House is outdated. Could do with a bit of refurbishment. Window blinds not great for keeping light out and window on landing has no blind.Very bright at 4/5am - very hard to sleep with light coming in. We had to put up black sacks to try make it darker. Overall we enjoyed our stay due to its central location, but in terms of holiday homes, this is the worst standard we've stayed in to date.
Thanks Trish for your feedback. I certainly regret to hear of your disappointments with your time at the property. We endeavor to have each and every guest experience a pleasant stay. From time to time there will be issues that need to be addressed and we make every effort to address them as soon as possible provided we're made aware. In discussing key arrangements with incoming guests there are items that I explain i.e. Wi Fi passwords, bin collections, heating controls etc. Before I end any call with incoming guests I always inform them that if they have any questions or issues to feel free to contact me. I wish this had happened in your own case as I would have made every effort to rectify the issues in your review previous to the end of your stay particularly the cleanliness issue. The poor feedback is well out of character for my cleaners as the past reviews concerning cleanliness have consistently been positive. Had I been informed that you were concerned with the cleanliness of the house upon your arrival the cleaners would've been made to return to correct any 'oversights' to your satisfaction. In summary, looking past some disappointment I'm glad that you mentioned 'overall you enjoyed your stay' .
Regards,
Mark
Property Owner
